We greatly value our relationships with our clients - without our clients, there is no firm. We therefore ensure that all our professional and support staff are committed to meeting the service standard you are entitled to expect.
The standards we set can be summarised as follows:
- To provide you at the outset of any matter with a realistic indication of the likely costs involved and to keep you updated with costs.
- To ensure an appropriately qualified fee earner with suitable experience is allocated to advise on and to oversee your matter.
- To appoint a Client Partner who will be on hand to deal with any issues arising from the handling of your file.
- To provide clear legal advice in a form that is easily understandable.
- To keep you informed throughout and updated with progress and to keep you copied into e-mails and correspondence.
- To respond to letters, e-mails and telephone calls promptly and “by return”, wherever possible.
- To keep your affairs absolutely confidential.
- To deal promptly with any complaints or issues arising from the handling of your file.
- To report to you following the completion of a matter or transaction.